Refund Policy

Effective Date: July 11, 2025

At Skill Mentor BD, we are committed to providing high-quality e-learning experiences. We understand that circumstances may arise where you need to request a refund for a course purchase. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Refund Conditions

All refund requests must be submitted in writing via email to [Your Support Email, e.g., support@skillmentorbd.com].

Refunds are generally processed within [Number] business days of approval.

Refunds will be issued to the original payment method used for the purchase.

Skill Mentor BD reserves the right to deny a refund request if it does not meet the criteria outlined in this policy.

2. Eligibility for Refunds

a. Course Enrollment:

Within 7 Days of Purchase (and Limited Course Progress): You may be eligible for a full refund if you request it within 7 calendar days of your course purchase date AND you have completed less than 10% of the course content (as tracked by our system). This allows you to review the initial content and ensure the course meets your expectations.

Technical Issues: If you experience persistent technical issues that prevent you from accessing or completing a course, and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a full refund. You must report such issues promptly to our support team with sufficient detail.

b. Non-Refundable Situations:

After 7 Days or Significant Course Progress: No refunds will be issued for requests made after 7 calendar days from the purchase date, or if you have completed 10% or more of the course content, whichever comes first.

Course Completion/Certificate Issuance: Once you have completed a course or a certificate of completion has been issued, no refund will be granted.

Dissatisfaction with Course Content (beyond initial review): Refunds will not be granted solely based on personal dissatisfaction with the course content after the initial 7-day review period and limited progress. We encourage you to review course descriptions, syllabi, and any available preview materials before purchasing.

Promotional Offers/Bundles: Courses purchased as part of a promotional offer, bundle, or at a discounted price may have specific refund terms, which will be clearly stated at the time of purchase. Unless otherwise specified, such purchases are generally non-refundable.

Violation of Terms and Conditions: If your access to the platform or a course is terminated due to a violation of our Terms and Conditions (e.g., sharing login credentials, unauthorized distribution of content), no refund will be issued.

3. How to Request a Refund

To request a refund, please send an email to [Your Support Email, e.g., support@skillmentorbd.com] with the following information:

Your full name and the email address associated with your Skill Mentor BD account.

The name of the course for which you are requesting a refund.

The date of purchase.

A brief explanation of why you are requesting a refund.

Our support team will review your request and respond within [Number] business days.

4. Changes to This Refund Policy

Skill Mentor BD reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

5. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email:support@skillmentorbd.com

Thank you for choosing Skill Mentor BD.