Privacy Policy
Effective Date: July 11, 2025
Welcome to Skill Mentor BD's e-learning platform. Protecting your personal information and privacy is extremely important to us. This Privacy Policy details how we collect, use, store, and disclose your information. Please read this policy carefully before using our platform.
1. Information We Collect
We collect various types of information from you to help us provide, improve, and personalize our services.
a. Information You Provide:
Identity and Contact Information: When you create an account on our platform, enroll in a course, or communicate with us, we may collect your name, email address, phone number, billing address, and other contact details.
Payment Information: When you make a payment for course fees, we or our third-party payment processors may collect your credit card number, debit card number, or other payment details. We do not directly store your full payment details.
Course Information: When you enroll in a course, we collect information related to your course selection, progress, assignment submissions, exam results, and other educational activities.
Communication Information: When you contact our support team or provide feedback, we collect the content of your communication and related information.
b. Automatically Collected Information:
Some information may be collected automatically when you use our platform:
Usage Information: We collect information such as your browser type, operating system, IP address, pages visited, time spent on the platform, links clicked, and other usage data.
Device Information: We may collect information about your device, such as device model, operating system version, unique device identifiers, and mobile network information.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, manage your session, analyze usage patterns, and improve our services. You can reject cookies through your browser settings, but in that case, some parts of our platform may not function correctly.
c. Information from Third Parties:
If you sign in to our platform using third-party services (such as Google or Facebook), we may receive personal information (such as your name and email address) from those services, which you have authorized through their privacy settings.
2. How We Use Your Information
We use the collected information for the following purposes:
Service Provision and Maintenance: To manage your account, provide you with courses and other services, and ensure the functionality of the platform.
Personalization: To personalize your learning experience and recommend courses and content relevant to your interests.
Transaction Processing: To process your payments and send you purchase confirmations.
Communication: To send you service-related announcements, updates, security alerts, and administrative messages. If you agree to receive our newsletters or promotional emails, we may also send you such communications.
Platform Improvement: To analyze and improve the functionality of our platform, courses, and services.
Security and Fraud Prevention: To protect our platform and users from unauthorized access, fraud, and other illegal activities.
Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We may share your personal information in the following circumstances:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processors, hosting services, data analytics providers, and customer support services. These providers are authorized to use your information only as directed by us and in accordance with this Privacy Policy.
Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be considered part of the transferred assets.
Legal Obligations: We may disclose your information if required by law or to comply with legal processes (such as a court order or subpoena).
With Your Consent: We may share your information with third parties with your explicit consent.
Aggregated or Anonymized Data: We may share aggregated or anonymized data (which does not personally identify you) for research, marketing, or other purposes.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of data transmission over the internet is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
5. Data Retention
We retain your personal information for as long as your account is active or as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. We may be required to retain your information for a longer period to comply with legal obligations or resolve disputes.
6. Your Rights
You have certain rights regarding your personal information:
Access and Correction: You can access and correct your personal information by logging into your account.
Deletion: In some circumstances, you may request the deletion of your personal information.
Opt-Out of Marketing: You can stop receiving promotional emails from us by clicking the "unsubscribe" link at the bottom of the email.
Data Portability: In some circumstances, you may request a copy of your personal information.
To exercise your rights or if you have any questions regarding your information, please contact us.
7. Third-Party Links
Our platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We advise you to review the privacy policy of any third-party site you visit.
8. Children's Privacy
Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting a notice on our platform or by sending an email to your email address. We will let you know when it was last revised by changing the "Effective Date" at the top of this policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@skillmentorbd.com]

Thank you for using our platform.